Parent and Family Support
Welcome to this helpful signpost page. We hope you can find additional support here.
Below you will see a link to the SEND directory of services. Please contact school for support, we are happy to help and work in close partnership with you.
Below you will find a general early help and wider help service directory.
| Service | Who | Location | Additional Information | Contact Details |
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| Cosy Homes in Lancashire (CHiL) | CHiL is a partnership of the 15 Local Authorities in Lancashire, offering residents in the region access to free first time central heating, gas connections, affordable heating solutions, energy advice and support on a range of money saving energy measures to help you keep warm and save money. |
Telephone Number: 03306 061 488 (Local Rate) Email: enquiries@rheaprojects.co.uk Website: Cosy Homes in Lancashire |
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| Barnardo’s Lancashire Young Carers | Age 5 to 17 | Multiple |
1:1 and targeted group work to support the CYP to manage their caring role. Utilising a whole family approach and referring and signposting to other agencies when required. Criteria:
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Telephone: 01772 641002 Referral Email: lancashireyoungcarers@barnardos.org.uk Website: Lancashire Young Carers | Barnardo’s |
| Citizens Advice | The pages will give you the information you need to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. | Website: Citizens Advice | ||
| Young Minds | UK’s leading charity fighting for children and young people’s mental health. To stop young people’s mental health reaching crisis point. |
Telephone Number: 0808 802 5544 (9am-4pm) If you need urgent help text YM to 85258. (24 hours a day) Parents Helpline: Call for free on 0808 802 5544 (9:30am-4pm, Mon-Fri) Website: Young Minds |
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CAMHS (Children and Adolescent Mental Health Service) Fylde and Wyre |
For new referrals - up to age 16 For existing referrals, support is offered up to age 18 |
Whitegate Drive Health Centre |
Offering a wide range of mental health support, from assessments to identify difficulties, a range of 1:1 therapeutic interventions, as well as providing information and advice to families, young people, schools and other professionals. *ADHD *Primary mental health service *CYWP |
Telephone: 01253 957166 Email: ChildrensPsych.Fylde@lancashirecare.nhs.uk Referrals sent to: C&F.ReferralCentre@lancashirecare.nhs.uk |
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CAMHS (Children and Adolescent Mental Health Service) Blackpool |
Up to age 18 | Whitegate Drive Health Centre |
Offering a wide range of mental health support, from assessments to identify difficulties, a range of 1:1 theraputic interventions, as well as providing information and advice to families, young people, schools and other professionals. *ADHD *Primary mental health service *CYWP |
Telephone: 0800 121 7762, Option 1, Monday to Friday - 9am to 5pm Referrals sent to: bfwh.OPTIONS4cyp@nhs.net Website: Blackpool Council | Young People's Mental Health Support Online Self-referral: NHS Blackpool CAMHS Self-referral |
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CASHER (Child and Adolescent Support & Help Enhanced Response) |
Up to 25 | Based at Blackpool Victoria Hospital (A&E) |
Blackpool Victoria Hospital, evening and weekends only. Provide emergency response for young people experiencing mental health issues including assessment of needs, risk and signposting Seminar/Meeting Room, Fylde Coast Birth Centre, Blackpool Victoria Hospital. |
Telephone: 07810 696565 Email: bfwh.casher.team@nhs.net Team covers 365 days a year:
CASHER Weekend Clinic Saturday and Sunday 2pm - 3pm Evening wellbeing drop in @ The REACH-OUT Group Wyre Zone @Milton Street, Fleetwood Wednesdays 6.30 pm - 8.30pm Additional REACH-OUT Group at Talbot and Brunswick Family Centre Every Tuesday 6pm - 8pm |
| Change Talks | Any age | In schools | An education service seeking to revolutionise the way we think, talk and act about mental health and reduce the stigma. They deliver a mental health educational programme in schools to increase the resilience in CYPs. It is designed using both lived and professional experiences. This comprises of 6 sessions, lasting 1 hour per week covering topics such as: self-harm, drugs, social media, depression and bullying. Training also provided for foster carers and staff working residential services. | |
| ChatHealth | Age 11-19 | Text Service |
It’s safe and easy for you to speak to a qualified health professional. Just send a message, you don’t have to give your name. Discreet and quick. It only takes one message to start making a difference. You’ll get confidential advice from trained health staff in your area. |
Telephone: 07507 330510 Response Time: Within 24 hours, 9am to 5pm Monday to Friday (except bank holidays) Website: ChatHealth |
| Child Action North West | Age 4 – 19 (up to 25 for adults with special educational needs) | Multiple Locations |
Work with CYP offering therapeutic 1:1 support i.e. play therapy in primary, one to one counselling in secondary school, CBT , EMDR, life story work, systemic family practice & family support through various partners under the C&F wellbeing service If schools would like to commission a therapeutic worker for the school this can be supplied. |
Telephone: 01254 244596 Email: ehwb@canw.org.uk |
| Childline | Anyone under 19 | Online, Telephone and online chat |
Free helpline offers confidential telephone counselling and advice. By signing up to childline, access will be given to their email and use of online chat. You can talk about anything. Whether it’s something big or small, their trained counsellors are there to support. |
Telephone: 0800 1111 24hrs 7 days a week Website: Childline |
| Children and Families wellbeing services Wyre & Fylde | Up to age 19 (up to age 25 for adults with special educational needs) |
Wyre Children and Family Wellbeing Service Milton Youth & Community Centre |
Offer: 1:1 targeted support with a whole family approach for children and young people assessed as having unmet needs at level two of the Continuum of Need. CFW deliver a program of targeted group work for children, young people and families in our Neighborhood Centre’s and local communities - please contact CFW for specific group details. Triple P parenting course & 1:1 intervention where required available via CFW. Family group conference mediation available via CFW. |
Telephone: 01253 741 117 |
| Children and Young People’s Psychological Service | Age 4-18 |
Children’s Psychological Services Fylde Coast 2nd Floor Whitegate Health Centre Whitegate Drive |
A secondary level specialist service, that accepts referrals for children and young people presenting with moderate to severe psychological difficulties, who would likely benefit from specialist psychological assessment and therapeutic intervention for the child, young person and/or their parents or carers. Most children and young people are referred by health professionals such as doctor (GP), hospital or community paediatrician, school nurse, or health visitor. Professionals in education and social care can also refer children and young people into the service. |
Telephone: 01253 957166 |
| Cruse Bereavement Care Lancashire (Hope Again) | Age 12+ | Multiple Locations |
Cruse offers face-to-face, telephone, email and website support. They have a Freephone national helpline and local services, and a website (hopeagain.org.uk) specifically for children and young people. Cruses services are provided by a network of 5,000 trained volunteers and are confidential and free. Hope Again is the youth website of Cruse Bereavement Support. We offer support, advice and a type of signposting service solely online through our email address to bereaved children, young people, parents/guardians and professionals. |
Telephone: 01772 433645 Email: lancashire@cruse.org.uk General Enquires: hopeagain@cruse.org.uk Website: Hope Again |
| Educational Psychologist | Ages 0 to 25 | Multiple locations | Educational psychologists primarily work with young people who have special educational needs and disabilities (SEND). Psychology is used to help with the development of learning, communication, physical and sensory needs and social and emotional skills needed for adulthood and independence. They provide consultations (group and individual) and support staff development and parent and carers. The service can be accessed by key workers in nursery, class teachers in primary school and form tutor or head of year in secondary school. |
Telephone: 01524 581 200 (Fylde and Wyre) Parent/Carer Helpline: 01772 530 444, Thursday’s 12.30pm - 4.30pm (term time) Website: Lancashire County Council | Educational Psychologists |
| Key | Age 4 to 18 | Multiple locations |
The team is made up of counsellors and wellbeing coaches, offering 6 – 12 week interventions to meet the needs of the individual family. *Referral via C&F process *CAF required |
Referral forms returned to: cfwearlyhelp@lancashire.gov.uk |
| Kooth | Age 10 to 25 |
Online In schools |
Kooth is a free, anonymous online chat and emotional wellbeing service for young people. Kooth also have a range of resources for teachers, parents and young people to access. Kooth also deliver training in schools and assemblies on a range of broad and targeted topics that are suitable for audiences including young people and parents. |
Email: hhook@kooth.com (Lancashire Engagement Lead) Website: Kooth |
| Lancashire Mind | All ages | Multiple Locations |
Works across Lancashire with the ultimate goal of creating a happier Lancashire. Supporting people to build resilience and learn coping strategies. Together workshops - provide information, tools, techniques & peer support to people who are supporting a young person with mental health difficulties. Wellbeing challenge - 10 sessions with 10 pupils from each school to create a wellbeing event & supporting schools to improve overall mental health. |
Telephone: 01772 520420 (Duty) Telephone: 01257 231660 |
| Lancashire Positive Minds | Parents | Leyland | A service created by parents with lived experience of support their own children with mental health difficulties. Focussed around expanding the support for parents of children and young people with difficulties such as suicidal thoughts/attempts, self-harm, low mood, depression, ADHD, borderline personality disorders, eating disorders, OCD and more. Private facebook group developed for members to access and face to face meets are also planned. |
Telephone Number: 07713337182 (Susie) Email: enquiries@lancashirepositiveminds.co.uk Facebook Group: Lancashire Positive Minds Website: Lancashire Positive Minds | About Us |
| Learning Disability Team | Up to 18 years | Darwen, BB3 1AY |
Support for CYP to best manage emotional wellbeing and physical health issues. Work with CYP and family undertake. Criteria:
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Telephone: 01772 520 202 Email: LDReferralHub@lscft.nhs.u |
| Linden Centre | From 4 years | Trinity Hospice, Bispham |
Group and one to one counselling for CYP for any type of bereavement. 1:1 counselling for any CYP who is living with, or helping to care for someone who has a non-curable, life limiting illness. 8 week therapeutic bereavement group providing peer support/friendships alongside the therapeutic work. Schools Link service works with schools in Blackpool, Fylde and Wyre offering: 1:1 or group staff support, specialist training and support for school staff, support for parents, one-to-one counselling for pupils experiencing bereavement or significant loss group programmes on fostering resilience, understanding anger and transition from primary to secondary schools Referrals are accepted by anyone. |
Telephone Number: 01253 952582 |
| Mindsmatter | Age 16+ |
Face to face Online |
Mindsmatter are a wellbeing service that are part of the Improving Access to Psychological Therapies Service and offer free psychological therapies to people 16 or over in Lancashire. A self-referral can be made online for anyone registered under a Wyre or Fylde GP. |
Website: Mindsmatter Self-Referral: Mayden | Referral Form |
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Nest Lancashire Victims Service |
Age 10 to 18 | Online | To support children and young people 10-18 who have been affected by crime or subjected to bullying, threats or harassment. Or has experienced an incident that has left them shaken and traumatised. It doesn’t matter if they haven’t reported it to the police. We can offer: One to one support, Peer support sessions, Help young people to ensure they feel safe again, Supporting the young person if they do wish to report the crime, Support for the young person throughout the process if a case goes to court, Information about young people ‘s rights as a victim of crime, Informal therapeutic support matter 8 week course – low – medium risk women effected by domestic abuse We matter 8 week programme for parents whose children have become the perpetrator of domestic abuse. Also have a text service and webchat service. Professionals can make referrals. |
Telephone: 0300 111 0323 Text NEST and your number to 60777 Email: info@nestlancashire.org Webchat: Live Chat |
| New Start | Age 4+ | Multiple Locations |
New Start offers therapeutic support to children, young people and adults throughout Lancashire.
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Telephone: 07788447077 Email: sarah@newstartltd.co.uk Website: New Start |
| Neurodevelopmental Pathway | Age 5 to 16 | Whitegate Drive Health Centre, Blackpool, FY3 9ES |
The Neurodevelopmental Pathway is an integrated multiagency pathway for CYPs who are causing parental and professional concern who require multiagency, specialist considerations of their needs. Referrals will be accepted from a professional and should be made using the School-Age ND Pathway referral form. The child must be registered under a GP in Blackpool, Fylde or Wyre. |
Telephone: 01253 952852 Telephone: 01253 952503 Email: bfwh.ndp.referrals@nhs.net Neurodevelopmental Pathway Coordinator: Denise Lightly Website: Neurodevelopment Pathway |
| NHS Mental Health and Wellbeing Helpline | All ages | n/a | A confidential and anonymous service that aims to support people’s wellbeing and mental health who live in Lancashire through phone and text. |
Helpline: 0800 915 4640 Text HELLO to 07860 022846 Opening Hours:
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Primary Mental Health Service CAMHS Fylde and Wyre |
Professionals working with children and young people Parents |
Whitegate Drive Health Centre and Community |
Consultation with professionals regarding emotional health and wellbeing and CAMHS referrals. Training workshops for professionals; Introduction to CAMHS, Mental Health awareness, staff wellbeing, anxiety, low mood, self-harm, Youth Mental Health First Aid 2 day & 1 day training courses and parent workshops. |
Website: Primary Mental Health Workers |
| Samaritans | Any age |
Online Helpline In schools |
Samaritans provide confidential emotional support for people who are struggling with their mental health or people who are concerned about others. In addition to their free Helpline and email service, Samaritans also offer support to schools, colleges and communities through their postvention service, development of lesson plans and school talks. Support is not just available for young people but, parents and carers and educational professionals also. |
Telephone: 116 123 Open: 24 hours, 365 days Email: jo@samaritans.org (please note that a response may take several days) Website: Samaritans |
| Shine Mental Health Support Team | Aged 11 to 18 | In Schools | The Support and Help In Education Mental Health Support Team operate within education settings in the Blackpool, Wyre and Fylde areas. They aim to support children and young people’s mental health and wellbeing by de-stigmatising mental health. They offer timely, direct, psychological interventions to prevent deterioration of emotional wellbeing. SHINE support mild to moderate difficulties with low mood, anxiety, phobias, managing emotions and adjusting to transition by providing 6 to 8 cognitive behavioural sessions either one to one or in a group setting. SHINE also signpost on to services who can provide the right support if the referral is not suitable. |
Telephone: 0800 121 7762 (Option 4) Email: bfwh.shine-MHST@nhs.net |
| Speech and Language Therapy (SALT) | Any Age | Paediatric therapy, St Annes, FY8 2EP |
Service is for children with speech, language, communication and/or eating and drinking difficulties. The aim of the Speech and Language Therapist is to help the child or young person to reach their full potential by providing assessment, diagnosis and intervention through programmes of activities, individual or group therapy and advice and support. Drop in clinics available. |
Telephone: 01253 951 101 Email: admin.paediatrictherapy@bfwh.nhs.uk Referrals to: bfwh.admin.paediatrictherapy@nhs.net |
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The DEN Through the Empowerment Charity |
Young People Professionals |
Bispham Road, FY2 0HH |
The Children’s IDVA service offers specialised support to children and young people affected by domestic abuse. This can be through witnessing domestic abuse within the family or direct experience (young people in their own relationships). Any child or young person living in the Blackpool, Fylde & Wyre area who is:
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Telephone: 0300 3232 100 (option 3) Opening Hours: Monday to Friday - 9am till 5pm Email: admin@empowermentcharity.org.uk Website: The DEN | Empowerment Charity |
| Virgin School Nursing |
Age 4 - 19yrs |
In Schools |
One to one work advice & support to children and families re: emotional health and wellbeing, physical health and general advice. Support and advice to schools, safeguarding, TAF, CIN & CP, signposting, PHSE, weekly school drop ins, health needs assessments. *No referral required *No CAF required |
Virgin Care North Hub: 0300 247 0040 (Monday to Friday 9am-5pm) Email: VCL.019.SinglePointofAccess2@nhs.net Website: Lancashire Healthy Young People and Families Service |
| We Are With You | Up to age 25 | Multiple Locations |
CYP emotional wellbeing support covering substance use, home visits and work in schools and the community. CBT for CYP with low level anxiety and depression and also low level of experience of substance use. Hidden Harms - Provide monthly ½ day training programme. |
Opening Hours:
Website: We Are With You Webchat available online for 13+ |
| Winstons Wish | Up to age 25 |
Online Multiple Locations |
Winston’s Wish helps children, teenagers and young adults (up to the age of 25) through information about grief, on-demand helpline, email and live chat services, bereavement support and counselling, to support young people to understand their feelings, process their grief and find ways to move forward with hope for a brighter future. They help the adults who are caring for young grieving people, including parents, school staff and healthcare professionals, through information, resources, training and on-demand services. |
Freephone Helpline is free to call on 08088 020 021 and offers advice, guidance and support following a bereavement. Referral for Counselling: Make a Referral to Winston’s Wish Email for Support: ask@winstonswish.org Chat Online between 3-8pm, Weekdays: Winston’s Wish |
| Young Minds | All ages | Online | Providing young people with tools to look after their mental health. The website is full of advice and information on what to do if you’re struggling with how you feel. They empower parents and adults who work with young people, to be the best support they can be to the young people in their lives and give young people the space and confidence to get their voices heard. They offer signposting. | Website: Young Minds |
| Youtherapy | Age 11 to 25 | 26 Talbot Road, Blackpool |
CYP 1:1 counselling service covering any issues effecting their emotional health and wellbeing (including, CBT, & EDMR for trauma issues). Walk and talk counselling can also be offered. Choice of venues where counselling takes place can be provided. |
Telephone: 01253 955858 Email: bfwh.youtherapy@nhs.net Website: Youtherapy Drop-in Service:
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